What our Customers say...

Testimonials

Ramon frank and Gabriel did a great job. A very professional team. I highly recommend this team and SERVPRO!

SERVPRO of Wilson County was a huge help when I had a pipe leak. They were prompt and reliable even able to respond quickly on a Sunday. My teams included Charlie, Josh and Luis who were all very kind, helpful and professional. Highly recommend this company.

Great experience with DJ and Josh. They both came out quickly, we’re friendly, and addressed the problem. Would highly recommend them.

Raymond and Frank were very professional. They communicated and worked very efficiently.

Charlie, Tony, Ramon and Anthony have been fantastic throughout the entire process. Informative, educational and caring people. Will recommend to everyone!

DJ and Jameson did great work on the mold remediation at my house. They were professional throughout and explained each step along the way. They listened to my specific concerns and made sure they were addressed. Full disclosure: I am both an employee of SERVPRO HQ and my brother runs this particular franchise. So you could call me biased but this is a genuine review of A+ service.

Luis Ramirez was amazing. Randomly my horrific property maintenance person called SERVPRO off after I called them in for a common area sewage leak. He caught the error and had 3 giant trash bags or infected drywall and insulation that had to be removed to prevent mold and infection. Thankfully he caught what our building could not. 

We were given Brianna’s number by the plumber that helped us initially. She responded the same day and was very helpful and connected us to a crew immediately. I am in Texas so a long way from the problem. Unfortunately during the drainage/mold/HVAC nightmare, my father died unexpectedly. I told her during one of our communications and she was so kind. She read my messages and gave me words that I needed to hear at that moment. I felt comfortable that SERVPRO was taking care of me and not just by doing a wonderful clean up job. So 5 stars for kindness and for a job well done. Thank you SERVPRO.

Raymond & Monica were fantastic! Very friendly & did an amazing job of drying my soaked basement!

I recently had a leak from a AC unit that cause a bit of water damage. I called Paige and she had her team out there the next day and they took care of it! The communication has been unbelievable. Paige was reaching out to me daily to make sure everything was going smooth and asking for updates. The remediation team of Tyler and Connor were very professional, worked quickly and cleaned up after they were done. Having water damage and potential mold is not a fun experience but Paige and her team made it so much less stressful and a seamless process. Hopefully I dont have to use them again but if I do, they will be my first call!

Ramon and DJ were polite and professional and did a good job.

As usual wonderful professionals Ramon and Tyler took care of us!

The Wilson SERVPRO team has gone above and beyond to help us fix a damaged roof from leaking in our kitchen. Anthony, Connor and Charlie were all very professional and helpful through this whole process. We are very thankful! Empower Ministry

Anthony and Charlie were great, prompt and professional. Louis and Tony did very good and efficient work

Ramon and Frank were awesome! Very helpful and professional.

Garrison, Monica, and Maria did an excellent job with helping get all my stuff cleaned. I greatly appreciated their help with my stressful situation!.

Conner and Raymond were super quick, like within 45 minutes from the first call and very last minute emergency. Both were very through and professional!!!! Thank you both!!!!

Recently I ran out of gas while driving on 109. Needing assistance, I walked to a few businesses. However, no person offered to help. Fortunately, I found Douglas at SERVPRO. Not only did he find a container full of gas, but he gave it to me at no charge even though I offered to pay him several times for it and his time. Since I am still in recovery from a serious fall several months ago, I really appreciated him driving me back to my truck. His generosity kept me from putting more stress on my injured foot. Being the kind, caring and generous person Douglas displayed to me, a complete stranger in need, verified my opinion of him as a person I would want to give my business to if I ever needed assistance from SERVPRO.

Charlie and chad did a great job helping with our flood in our basement would highly recommend

DJ and Eli with SERVPRO were on time, professional and quick! Great experience

Raymond, Tony, and Luis did a very thorough professional job demoing the affected damaged areas. They came by several times to make sure the surface was dry. Everyone was very pleasant and professional.

DJ, Raymond, Luis and the whole damage mitigation team were all professional, quick, kind, knowledgeable, and attentive in helping us do initial clean up after a tree fell on our house. It was really comforting to know that all of the guys knew what to do in a tough and unexpected situation. I highly recommend calling SERVPRO if you happen to find yourself in need of post-disaster damage mitigation.

I recently had a water leak issue at my home and was in desperate need of help. Raymond and Fran arrived late in the evening, but their promptness and professionalism were outstanding. Despite the late hour, they were quick to identify the problem. I highly recommend their services to anyone in need of reliable and knowledgeable professionals!

We had a tree fall on our house and destroy our bedroom. Got connected with SERVPRO and they had tree service and a mitigation team out immediately the following morning. DJ, Ely, Tony, Luis and Anthony did an incredible job mitigating the damage and working with our insurance to get everything stabilized. Really was a huge relief working with them

Raymond and Frank were great! Prompt, very courteous, polite and explained everything perfectly. I absolutely would work with them again.

DJ and Jamison were professional and thorough in walking me through options and setting up fans and dehumidifiers after a leak.

So impressed with all the work done from this company! My basement flooded twice and Kyle Whitsett & his staff helped me tremendously throughout the whole process. They kept on my insurance company who wanted to delay everything, updated me regularly, and was the only reason StateFarm actually did something. A special thanks to Kyle who was always quick to respond to any questions/needs, and was honestly the most helpful person I’ve ever dealt with in anything construction wise. All the workers were especially kind, knowledgeable, and courteous. Lastly, a special thanks to Angela & Rigo from RIE construction, who did the absolute best work and exceeded my expectations

SERVPRO of Wilson County are truly the only people you should hire, they sent out two pros named Tony and Luis to help clean-up an after death situation. Not only did they do an amazing job, they were very knowledgeable. Thanks guys your awesome!!

Tony and Luis were amazing!!!! They were fast and efficient, and I could not ask for a better company and individuals to come into my home and take care of our water issue.

Raymond and Monica with SERVPRO did a great job cleaning up the areas with mold in my home. They were very professional and easy to work with.

Chad and Ramon were great! Very helpful and informative.

Great service from DJ and Chad! DJ had taken the time to explain everything they were going to be doing. They took good care of my belongings and had specified when they were going to be back to check on everything. Overall happy with the work they did!

Charlie, Tony and Ramon were great! Very communicative and helpful.

Washing machine malfunctioned and flooded the laundry room , kitchen, living room and office. DJ and Garison worked hard and quickly to clean up the water spill, move rugs and furniture then removed baseboards to dry wallboards. They then set up 14 machines to dry the affected areas. They were professional in all manners. thanks for the quick response and excellent work!

Raymond and Omar were so efficient and communicative. They verified their work before starting and educated me on the process once they were complete! Great work!

SERVPRO was great all around. Anthony came out and gave me a quote within a day of me calling. He was extremely knowledgeable, efficient, and actually cared about what I needed and providing the best possible service at the most reasonable price. DJ came out to actually provide the remediation and he took all the time necessary to locate any trouble areas to ensure that our home was as safe as possible for out little ones. He was awesome the whole way through and looked after us like we were his own family. Charlie came out twice during the drying process to make sure the equipment was working properly and ensured everything was completely dry before closing out he job. Everyone who came out was courteous, professional and great at what they do.

Tony, Chad and Charlie were very helpful knowledgeable and friendly. You just don't get that from companies these days. Excellent customer service!

Very satisfied!

Very Helpful!

SERVPRO responded to my fire damage when my home was a disaster. They cleaned my home and all of my belongings with care. The service and people were absolutely fantastic to work with!

SERVPRO responded quickly and their people were professional. Thank you for coming so fast and taking care of my water damage. It was a bad situation made easy because of your people.

The crew you sent us was absolutely amazing. We are first time home owners, and our leak was ridiculous. Your team came in and put me at ease. Thank you so much!

I had my area rugs and couches cleaned and was blown away by the service. Brandon was very courteous and tackled the job. Thank you SERVPRO of Wilson County for helping with my Spring Cleaning!

We are so happy with Chase and Paul at SERVPRO Wilson County! They arrived at 11:30pm and stopped the flooding in our basement.  We could not have asked for a better team to help us...  Thank you SERVPRO Wilson County! 

We use them for our biohazard and deodorization. They do a fantastic job for us.

The team was great and anything we suggested or commented on they took attention to and resolved as best as they could. Additionally they were set back one day due to having to finish taking up floor and glue that was left un-done by another crew who took it up. Without complaint they finished the job even though it delayed them. Thank you.

Dylan, Will & Paul are very professional and helpful.

These people, especially Paul have gone out of their way to make my house a home again. I can't say thank you enough!

I was very impressed with the kind & courteous workers you sent here. Especially Tony, Mihal, & Paul. They seemed to really care about the experience I was going through and did work as if it was their own home to fix up.

Paul - 

We want you to know how much we appreciate all you've done for us. The attention to detail and going beyond what your job required was more than we could have asked for. Your professionalism and respect helped put us at ease from the beginning. 

SERVPRO is just lucky to have you both employed.

Thanks again & blessings!

Jack & Cindy

Terrified when a tree crushed our front porch during recent storm. Your dispatcher had a crew at our house within a couple hours. Secured damage and began work the next day. Highly recommended.

SERVPRO handled everything when the storm severely damaged my apartment building. So happy that my tenants could remain in place as the repairs began.

I really appreciate the estimate/dry reports and attention to detail, number of photos etc. Makes my job a lot easier and payment much quicker. Only IF all mitigation companies did this.

Cross Hit Sports Academy in Gallatin is an indoor sports facility that offers team and individual training for numerous sports. After a water damage service call, we received this testimonial.  'I was amazed at the rapid response and how courteous these people were. I had been told how good they were , now I know first hand. I would be glad to recommend them to anyone.'

I appreciate the quick response by SERVPRO to a water emergency that occurred during an eleven day trip out of state due to the death of my wife. Craig Guspin and his crew worked very hard each time they worked at our house. Craig and his team have been responsive, professional and friendly. My wife and I are very pleased with the service we have received. -David R. Carrell, J.D.

Carpets look great! The spots are gone!
Great Service, knowledgable Crew Chief very friendly.

Quick response. Good work.

SERVPRO is amazing and always takes great care of our customers.  We can always count on SERVPRO!!

SERVPRO handled the claim with great efficiency and did an excellent job! Will use again!!!

Derek is a true servant leader and the structure of Serve Pro empowers him to live and act on his moral structure based on a Biblical message. I would recommend Derek to anyone needing any cleaning and restoration services that SERVPRO provides.

SERVPRO is very professional and prompt. They did exactly what they promised.

SERVPRO was very quick and efficient in helping us clean up a biohazard mess

Imagine water pouring out of the ceiling fan in an upstairs bedroom two minutes before Easter dinner.  It's never good when an eighty gallon hot water heater lets go in the attic.  SERVPRO was at our house and making it like it never happened in no time at all.  They kept the damage to a minimum and were fantastic to work with.  We wouldn't use anyone else.

I enjoy running into Derek at SERVPRO at different networking functions. He is a great face for your company.

Derek is so good about responding to emergencies. So appreciate his folks and their ability to help return some normalcy to people's lives.

Our agency uses SERVPRO for all our client's water related losses. They have always done a fantastic job with speed and professionalism. I would highly recommend them!

SERVPRO is easy to work with and extremely professional. I would happily recommend them to my clients, friends, and family.

Jeff and his team did a great job saving my hardwood floors that had cupped due to a window leak.

Thank you for all your help during a most difficult time in our lives. We will always be grateful for restoring our home after the tree that fell destroyed it.

Wonderful experience. Real pros.

Thank you so much. Everybody that came out were clean cut and professional. Craig (SERVPRO Crew Chief) was great!

The caring and desire to do the best job possible was more than I expected, and not usually found in today's business world. The delay in job completion was okay and worth the wait, to assure a top-quality job. My satisfaction with this SERVPRO branch has been a 10+ the whole time. Feel free to use me as a reference.

I would like to strongly thank William and the team for the great work they did. Also we greatly appreciate the customer service SERVPRO provided and would highly recommend Jeff's shop for any unfortunate jobs in the future.

Awesome job! William is awesome. Very informative and appreciate all the help.

All SERVPRO employees were great. Great crew.

Gabe and his crew were excellent workers and did a great job.

Thanks for your hard work after my condo suffered flood damage due to a burst water heater. I really appreciate your willingness to go above and beyond in a time of crisis.

Just wanted to quickly let you know how impressed I am with the work done by your fire damage restoration technicians. I would highly recommend them to anyone who ever needs this type of service.

Thanks for helping me make the best out of a bad situation. I was horrified to learn there was mold in my basement, but thanks to your wonderful crew, I managed to make it through and now I can breathe easier.

Thank you, thank you, thank you! I was horrified when I realized that my basement had a foot of water sitting all the way through it. It is nice to know there is a company in the area that can professionally and efficiently handle this type of situation.

When I called after the fire, the crew responded promptly to start boarding up my home to protect it from vandals during the night. Fortunately, this was the just the first amazing thing they did during the restoration process.

I own a couple of different properties, so I have dealt with my fair share of mold. Anytime I find it, I immediately call this company to start the remediation process because I know I can count on them.

I would highly recommend this company to anyone who finds their property suffering from water damage. They did outstanding work on my condo and now, it looks better than it did before.